Returns
We want nothing but your complete satisfaction. You can feel safe and comfortable shopping with us because besides our top of the line SSL safe encrypted checkout, we guarantee you the option to return your order back to us for a full refund within 30 days.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Made to order items
- Intimate clothing
- Swimwear
- Womens Dresses are not subject to refunds (With the only exception to those dresses made by KJSelections. If a dress is made by us then it is valid for a refund.)
*** Dresses made by KJSelections will be written in the product description. The following link is an example of a dress that we make ourselves
https://kjselections.com/collections/womens-dresses/products/fashion-vintage-mini-dress-casual-elegant-women-summer-dress-sleeveless-beach-party-skater-dress ***
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial or no refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Custom Made Items
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kjselections.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kjselections.com and send your item to: 819 Carlton dr Campbell Ohio US 44405.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
KJSelections
819 Carlton dr
Campbell Ohio US
44405
info@kjselections.com
- We offer FREE Returns. KJSelections will give you a return label to use so you can ship your item back to us. Please NOTE that Free Returns are for orders coming only from the USA. At this time, KJSelections does not offer return labels to its international customers.
- Orders sent with DHL, FedEx, UPS do not qualify for free return labels.Customer must return item at his/her expense.
- KJSelections.com does not offer a refund and/or exchange for International Orders. Items shipped from Italy, Greece or Singapore do no qualify for returns, exchanges or refunds. If an item comes from such international warehouses, it will be listed in the product description. ALL INTERNATIONAL SALES ARE FINAL.
* Kjselections holds the right not to refund shipping costs from original order in case of return for refund in cases where item was on sale and/or discount code was used.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
